Many health professionals would like to help patients with advance care planning. However, most of them need more training and support to improve their skills and confidence. Linda Nolte of Advance Care Planning Australia (ACPA) writes how their free online courses can help upskill and build the confidence of health professionals in this important area.
 

The End of Life Directions for Aged Care (ELDAC) helpline (1800 870 155) offers free access to information over the phone to people caring for older Australians with a palliative need. This includes all health professionals and workers in residential aged care, home care, general practice, primary health networks, and allied health professionals. Dr Georgia Rowley and Caroline Litster discuss what the ELDAC helpline is, why it was established, who it can support and reasons why to call it. 

Pharmacists can do more than simply fill prescriptions. They can help palliative patients and those living with chronic illnesses manage, review, organise and dispose of medicines. In this CareSearch blog, Paul Tait of Southern Adelaide Palliative Services discusses how to work with pharmacists so they can better support your needs.

Staff at the Aged Care Complaints Commissioner have been listening to the stories of those dying in aged care since we first began on 1 January 2016. These stories help us to understand the needs of dying people and their families, and to work with service providers to ensure that their palliative care improves. Jan McGregor, Director at Aged Care Complaints Commissioner’s Clinical Unit discusses the most difficult complaints to resolve are those where there has been a breakdown in communication between the service and the family and the importance of communication in palliative care.  

Older Persons Advocacy Network (OPAN) manages the National Aged Care Advocacy Program. OPAN provides information, education and free, confidential individual advocacy to both community and residential aged care and potential consumers, their carers and families. Lewis Kaplan, former CEO of OPAN, discusses what is the relationship between good advocacy services and good palliative care.