Rapport is an essential ingredient of quality palliative care. What is important to the person as a human being, not as a “sufferer of terminal illness”, will shape the choices that they make at the end of life. In recognition of World Social Work Day ‘Promoting the Importance of Human Relationships’, Jan Obery, social worker from Central Adelaide Palliative Care Service outlines the important work of social workers who accompany people at end of life by identifying and addressing the issues which cause the person the most grief and difficulty adapting to their changed circumstance.